Terms of Service
1. Agreement
These Terms of Service govern your use of the Vet Compliance HQ website and any products you purchase from us. By using the site or purchasing a product, you agree to these terms. When you purchase, you confirm at checkout that you have read and agree to these Terms and our Disclaimer, and that you understand the materials are an educational template — not legal advice, which you are responsible for customizing and verifying against your federal, DEA, and state requirements.
2. What we provide
Vet Compliance HQ sells digital educational template products — templates, checklists, standard operating procedures, training materials, and related documents — for U.S. veterinary practices. All products are delivered electronically. The materials are a starting framework you must customize; they are not a finished, practice-specific compliance program.
3. License and permitted use
When you purchase a product, you receive a non-exclusive, non-transferable, limited license to customize and use it internally within a single veterinary practice. You may not resell, redistribute, copy for others, share, sublicense, repackage, or publicly post the materials, in whole or in part.
Multi-location groups, corporate/consolidator groups, consultants, and resellers require a separate license — please contact us at support@vetcompliancehq.com.
4. Educational only — no professional relationship
Our products and content are educational and informational only and are not legal, regulatory, or veterinary advice. Purchasing or using them does not create an attorney–client, consultant–client, or veterinarian–client relationship. See our Disclaimer for full details.
5. Your responsibilities
You are responsible for customizing the materials for your own practice, and for verifying that your procedures meet all applicable federal, DEA (21 CFR), state veterinary board, state board of pharmacy, and local requirements — and for following the stricter requirement where they differ — before relying on the materials. Requirements vary by state and change over time.
6. No guarantee of outcomes
We do not guarantee DEA compliance, state compliance, inspection or audit results, or the avoidance of any fine, penalty, disciplinary action, or other outcome. A documented system can make a practice more defensible; it does not make it compliant by itself and is not a guarantee.
7. Payments and refunds
Prices are listed on the site, and payment is processed by our third-party payment provider. We back the product with a 30-day money-back guarantee: if a product is not right for your practice, contact us at support@vetcompliancehq.com within 30 days of purchase for a full refund.
8. Updates
Where a product is described as including updates for a stated period, we will provide updated materials to purchasers during that period as guidance changes. We may otherwise revise our products and content at any time. Regulatory requirements may change; you are responsible for verifying current requirements before use.
9. Limitation of liability
To the fullest extent permitted by law, Vet Compliance HQ will not be liable for any indirect, incidental, special, or consequential damages — including lost profits, fines, penalties, disciplinary action, or inspection/audit outcomes — arising from the use of our website or products. Our total liability for any claim is limited to the amount you paid for the relevant product.
10. Governing law
These terms are governed by applicable law. If you have a concern, please contact us first and we will work in good faith to resolve it.
11. Changes to these terms
We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
Questions? Contact us at support@vetcompliancehq.com.